Frequently Asked Questions

How do I change my electricity supply to Jackgreen?

Signing up for Jackgreen energy is simple and only takes a few minutes. Grab your latest electricity bill from your current supplier and click here to sign up online, or call 1300 663 449 and we’ll make the arrangements for you.

There is no equipment change at your home and there is no change in the quality of your electricity supply.

How do I know if Jackgreen is available in my local neighbourhood?

Jackgreen is licensed by the New South Wales, Victorian, South Australian and Queensland Governments to retail energy.

To confirm availability of Jackgreen in your local neighborhood, click here or call us on
1300 663 449.

How does the electricity system work?

The National Electricity Market is a series of interconnected networks – ranging from the largest interstate transmission lines to the poles and wires you see in your street.

Every generating unit is connected to this grid, and the power they generate is blended together – this is referred to as the ‘pool’. The pool is made up of many types of generation, from solar, wind and hydro renewable generators through to coal and other fossil fuel burning plants.

Electricity from the pool runs through the network to end users. When you turn on a light or an appliance, it draws power from the pool.

The National Electricity Market Management Company (NEMMCO) administers the electricity pool, and makes sure enough power is generated to meet demand from all users.

Retailers like Jackgreen are responsible for the power used by their customers – a retailer acts as an intermediary between the NEMMCO and the pool, and end use customers.

What does Jackgreen do?

As a licensed Electricity retail company, Jackgreen manages the purchase of electricity from the pool on behalf of its customers. Jackgreen is not responsible for the physical delivery of electricity to your premises – that’s taken care of by the Distribution companies that own the poles and wires.

When you choose to become a customer of Jackgreen, we advise the National Electricity Market Management Company (NEMMCO) who registers your electricity meter as a Jackgreen meter. Once this process is complete, you will receive your electricity bills from Jackgreen instead of your previous supplier.

In addition to managing electricity use for our customers, Jackgreen only markets renewable energy products accredited by GreenPower. This means that any greenhouse gas emissions relating to your electricity use are offset by renewable energy that is put into the pool.

What is renewable energy, and who is GreenPower?

Most of the energy generated into the pool comes from burning fossil fuel such as coal. When burnt, these sources create greenhouse gases which lead to climate change.

Renewable energy is generation from natural sources, such as water (hydro electricity), wind (wind turbines) and the sun (solar panels or ‘photovoltaic’, also known as PV). These types of generation do not emit any greenhouse gas.

GreenPower is a government body that oversees the renewable electricity industry, certifying renewable generators and retailers to ensure that standards are maintained and that customers who sign up to renewable energy retail products are getting what they pay for. For more information about the GreenPower scheme, visit www.greenpower.nsw.gov.au.

How does Jackgreen's pricing & billing work?

All electricity usage is charged by kilowatt-hour (kWh), plus a standard supply charge to "deliver" electricity to your home.

Jackgreen's rates are matched to existing electricity suppliers regulated retail tariff (or default rate in VIC) for a particular service area. Because of the way electricity is "delivered" there are variations in prices across different service areas.

How do Jackgreen Customers monitor their bill?

At any time, a Jackgreen member may enquire about their consumption by calling 1300 46 5225 or by emailing enquiries@jackgreen.com.au.

If I hold a concession card am I eligible for a discount?

Concessions:

In Victoria holders of a Pensioner Concession Card, Health Care Card, Health Benefits Card or Department of Veteran Affairs’ Gold Card may be eligible for a concession. Information on Victorian Government Concessions that may be available to you and eligibility criteria can be found on www.dhs.vic.gov.au. For more information please call 1300 GO JACK or the State Concessions Unit within the Department of Human Services on 1800 658 521.

In NSW, holders of a Pensioner Concession Card are entitled to a NSW State Government concession of $112 per year. You may also qualify for a pension or life support rebate under the NSW Government-funded energy rebate scheme. For details of availability please call 1300 GO JACK or go to www.deus.gov.au.

In Queensland, holders of a Pensioner Concession Card, Repatriation Health Card (Gold Card), Queensland Government Seniors Card maybe eligible for a concession. Information on eligibility can be found on the Queensland Governments website, www.communities.qld.gov.au/community/concessions.

What happens if the lights go out?

If your supply is disrupted or interrupted or you are experiencing any type of fault or failure, you should contact Jackgreen on 1300 46 5225, 24 hours a day. We will transfer you to your network operator or provide you with the number on which you can contact the network operator

If you notify us that electricity supply or any other service has been disrupted or interrupted, Jackgreen will ask the network operator to commence work to remedy the disruption or interruption as soon as practicable. Jackgreen will give you as much notice as possible if there is an intention to carry out any work which may disrupt or interrupt Services. In any event, the network operator should notify you if it intends to disrupt or interrupt the supply of electricity or other services.

Does Jackgreen supply natural gas?

Jackgreen only supplies electricity at this stage, but we are now licensed in NSW & SA to supply gas. We hope to offer you gas and other products and services in the near future.

Will there be any change to the way my meter is read?

No, your meter will continue to be read by the same company that reads it at the moment.

How do I find out more information?

Simply call us on 1300 GO JACK (46 5225). Our team is available for you Monday - Friday, 8am-8pm. Alternatively you can contact us via email.

What happens if I move house?

If you’re on a contract with Jackgreen and you move house, you just need to let us know and we’ll transfer your account to your new property. If we are unable to supply your new property, we will not charge any termination penalties that might otherwise apply.

Will I need to rewire my home or business?

No. Being a Jackgreen Customer means you will still be connected to the same power grid that provides your power today so there will be no interruptions in your power supply. There is no equipment change at your home and there is no change in the quality of supply.