Jobs@Jackgreen

Looking for a Green career with Jackgreen?

Jackgreen is the only electricity retailer in Australia dedicated to reducing carbon emissions through new renewable energy. Every product we sell is government accredited by GreenPower, this means that all our customers have a guarantee that they are making a positive change to the environment as soon as they switch to Jackgreen.

In case you needed another reason to join the team at Jackgreen...

The Jackgreen Team makes a commitment to each other to fullfil the promise to our customers and make a positive impact against global warming. We know that by sharing our knowledge and working together, we can decrease our communities environmental footprint. We believe that our teamwork and dedication is the key to both the companies success and this global fight. If you share this belief and you want to feel like you have accomplished something everyday at work, then Jackgreen is where you need to be.

To join us you just need to have these four things, accountability, integrity, responsibility and passion. We believe that we should all be accountable for our actions and we will always attempt to succeed first time every time. The team at Jackgreen have responsibility to be dependable and have the initiative to act without guidance all whilst having passion for moving forward and driving change.

Just as our customers have made the switch to greener pastures we hope that you will make the choice to join us at Jackgreen.

Current Position:

Administrative Support Officer

Date: 10 January 2007
Department: Operations
Location: Sydney CBD
Position Purpose:
The Administrative Support Officer is responsible for the provision of administrative support within the Back Office Team and the processing of customer transfers, billing and related functions in an effective, efficient and timely manner. The position will involve liaising with both internal and external market participants to facilitate an efficient functioning to the entire process from contract validation to first bill.

Key Accountabilities:

• Accept and process legal documents in a concise and timely manner.
• Adhere to company policies and market regulations to ensure compliance.
• Ensure all customer transfers are completed accurately and within the specified time frame.
• Assist with documentation of procedures to support the transfer process.
• Develop and monitor systems/processes and provide recommendation for enhancements.
• With a customer focus, build positive relationships with Retailers and Networks to ensure efficient sharing and processing of information.
• Validation and monitoring of processes within the work group to ensure compliance.
• Processing and recording of customer transfers in the market system (MSATS) and customer care system (Energy) ensuring a timely and accurate service.
• Carry out customer transfers in the relevant market systems to provide current and accurate information.

Generic Accountabilities:

• Maintain and manage systems/processes for the business to achieve objectives and meet internal and external customer needs.
• Be prepared to show initiative and take charge of processes in order to meet the business requirements.
• Participate in a working environment that empowers employees to take ownership of their work, encourages innovative thinking, teamwork, and a flexible and enthusiastic work culture.
• Promote a strong commitment to a quality culture, implementing standards of excellence and a continuous improvement in business focus.
• Reinforce and drive the principles of equal employment opportunity and diversity, ensuring that all employees are treated in a fair and equitable manner.

Skills, Knowledge and Experience:

• Knowledge of the National Electricity Market and Full Retail Competition would be an advantage.
• The ability to understand NEMMCO obligations and rules and Business to Business arrangements and processes.
• Strong computer skills including Microsoft Excel, Word and database applications. Knowledge of customer information systems would be an advantage.
• Strong communication and interpersonal skills with the ability to build a working relationship between internal and external customers.
• Proven ability to prioritise and organise personal work loads in order to meet deadlines.
• Ability to work within a team environment.
• Ability to take initiative and think analytically.
• Ability to handle all types of customer enquiries and complaints.
• Ability to meet deadlines and maintain confidentiality.
• Demonstrated experience in use of Customer Service principles, policies and procedures.

If you are interested in this position and are someone with a lot of energy, great investigative skills and willing to go that extra mile. Please send your resume by clicking on the apply now link below.

 

Current Position:

Monitoring Officer

Date: 6th December 2007
Department: Operations
Location: Sydney CBD
Position Purpose:
The Monitoring Officer is responsible for the monitoring of market transfers (inwards and outwards) within the Operations Team and the processing of customer transfers errors to enable billing and related functions in an effective, efficient and timely manner. The position will involve liaising with both internal and external market participants to facilitate an efficient functioning to the entire process from contract validation to first bill.

Key Accountabilities:

• Accept and process legal documents in a concise and timely manner.
• Adhere to company policies and market regulations to ensure compliance.
• Ensure all customer transfers are completed accurately and within the specified time frame.
• Assist with documentation of procedures to support the transfer process.
• Develop and monitor systems/processes and provide recommendation for enhancements.
• With a customer focus, build positive relationships with Retailers and Networks to ensure efficient sharing and processing of information.
• Validation and monitoring of processes within the work group to ensure compliance.
• Processing and recording of customer transfers error fixes in the market system (MSATS) and customer care system (Energy) ensuring a timely and accurate service.
• Monitor customer transfers in the relevant market systems to provide current and accurate information.

Generic Accountabilities:

• Maintain and manage systems/processes for the business to achieve objectives and meet internal and external customer needs.
• Be prepared to show initiative and take charge of processes in order to meet the business requirements.
• Participate in a working environment that empowers employees to take ownership of their work, encourages innovative thinking, teamwork, and a flexible and enthusiastic work culture.
• Promote a strong commitment to a quality culture, implementing standards of excellence and a continuous improvement in business focus.
• Reinforce and drive the principles of equal employment opportunity and diversity, ensuring that all employees are treated in a fair and equitable manner.

Skills, Knowledge and Experience:

• Knowledge of the National Electricity Market and Full Retail Competition.
• The ability to understand NEMMCO obligations and rules and Business to Business arrangements and processes.
• Good computer skills including working knowledge of Energy, MSATS, Microsoft Excel and Word. Knowledge of customer information systems would be an advantage.
• Strong communication and interpersonal skills with the ability to build a working relationship between internal and external customers.
• Proven ability to prioritise and organise personal work loads in order to meet deadlines.
• Ability to work within a team environment.
• Ability to take initiative and think analytically.
• Ability to handle all types of customer enquiries and complaints.
• Ability to meet deadlines and maintain confidentiality.
• Demonstrated experience in use of Customer Service principles, policies and procedures.

If you are interested in this position and are someone with a lot of energy, great investigative skills and willing to go that extra mile. Please send your resume by clicking on the apply now link below.