Privacy Policy

Introduction

Jackgreen respects your right to Privacy protection and is required to comply with the National Privacy Principles in force under the Privacy Act 1988 (Cth). This policy sets out the manner in which Jackgreen will collect, use and disclose your personal information and the steps it will take to safeguard your personal information.

What is personal information and how do we collect it?

Personal information is any information that can be used to identify you. Jackgreen may collect personal information from you in order to provide you with information about our products, services and special offers and in order to provide our products and services to you. We collect personal information such as your name, address, telephone number, date of birth, e-mail address and direct debit details as necessary in four main ways:

1. when you request information about our products and/or services;
2. when you request us to supply our products and/or services to you;
3. when you enter promotions or competitions that we may conduct from time to time; and
4. to authenticate the caller as the account holder, or third party authority, in relation to any customer management issues.

We may also collect your personal information during customer surveys which we conduct to ensure that we are delivering the best possible service to you. You may complete our customer surveys anonymously if you wish.

Jackgreen is concerned to ensure that we maintain and preserve our environment as best we can. We have teamed up with like-minded organisations who are also concerned with the protection of our environment. We intend to team up with more organisations that have similar concerns in the future.

We may collect your personal information and provide you with information about the products and services of our business partners where you have expressed an interest in supporting the environment.

How we use and disclose personal information

Jackgreen will use your personal information to supply the electricity services or information you request. We may disclose your information as necessary in order to supply you with those electricity services. For example, we will disclose your direct debit details to our bank or payment service provider to facilitate the billing process.

We may also send you information about products, services and special offers offered by us or by our business partners, which we think will be of interest to you. If at any time you wish to cease receiving such information, please inform our Privacy Officer using the contact details set out below.

We may disclose your personal information to contractors that assist us in providing our services to you, such as our call centre operators and electricity supply agents.

Where you have consented, we may also disclose your personal information to our business partners so that they can send you information about their services and activities to help preserve our environment.

How we protect your personal information

We will take reasonable steps to protect the personal information we hold about you from loss, misuse or unauthorised access. The measures we will use to protect your personal information include using secure servers, requiring password access to internet accounts, encryption of electronically transmitted data, keeping hard copy information in restricted areas in locked cabinets and implementing data back-up and disaster recovery procedures.

Our contractors and employees are contractually obliged to respect the Privacy of your personal information.

How you can access your personal information

You can access, modify and update the personal information Jackgreen holds about you by contacting us via e-mail, telephone or mail using the contact details set out below.

If you wish to know what information we hold about you, please contact us using the contact details set out below.

Collection through our website

We only collect personal information from you when you use our website if you provide it voluntarily and knowingly.

There are some features of our website that require you to sign up to use. If you do sign-up we use the information you supply for the purpose of providing the products, services or information you request.

Cookies

We sometimes use “cookies” on our website which are pieces of information that the website transfers to your hard disk. If you do not wish to accept cookies, you can set your browser so as to refuse them. When you log in, the cookie tells us whether you have visited the website before or are a new visitor. The cookie doesn’t obtain any personal information about you, rather it identifies your browser. The use of cookies helps us to tailor your website usage so that you can receive the information that is most likely to be of interest to you.

Hyperlinks

Our website may contain hyperlinks to websites operated by third parties. We do not make any representations in relation to the Privacy practices or policies of the operators of those sites.

Changes to this Privacy Policy

We may review this Privacy Policy from time to time to ensure that it is up to date and best describes our current Privacy practices. We encourage you to visit our website to ensure you have the latest version of our Privacy Policy.

How to Contact us about Privacy Issues

For information, access requests and/or complaints about privacy, please contact:

Privacy Officer, Jackgreen Energy
E-mail: privacy@jackgreen.com.au
Phone: 1300 46 5225
Address: Reply Paid 83038, Woolloomooloo NSW 2011